Shipping & Returns

Returns

  • PLEASE INSPECT YOUR MERCHANDISE UPON ARRIVAL!
  • We offer online store credit only within 10 days from the date you receive your order.  
  • We do not offer refunds.
  • Items must be unworn, unwashed and all original tags must be attached.  
  • Shoes must be returned in their original box and placed inside an additional, protective shipping box. Damage to the shoe box makes the shoes ineligible for returns. 
If you receive a damaged item:
  • You will need to email us within 3 days from the date you receive your item(s). Please send an email and pic of damage to katie@thelilypadshop.com we will not accept any damaged claims after 3 days from the date you receive it. We do not guarantee jewelry, items shrinking, etc. no exceptions will be made.
  • Damaged items will need to be returned within the 10-day period or they will be rejected once they are received.
For returns (store credit):
  • Locate the order # for the item you want to return
  • Fill out to form below to start the return process. 
  • You will need to return at your own expense. The merchandise MUST be returned within the 10-day policy. We will not issue an online store credit after the specified time--Do not attempt to return the items after the specified time or you will be responsible for the cost to ship it back to you.  
  • We highly recommend you use delivery confirmation when sending back your order.
  • No exchanges or store credit on sales items. These items are final and are not eligible for return or credit. Any undergarments are final sale.
  • Once you have filled out the return request (below) and received a return authorization (you will receive an email), with the ship back to the address
  • Once we receive the return, we will issue a store credit (minus shipping fees) that will be sent to your email address. You will apply that code at checkout and it will deduct your store credit from your total. We process returns the same day we receive them (after inspections are complete).  
  • In order to keep inventory, correct, we are unable to process exchange requests. We only issue store credit.
  • If you return an item that was rejected, we will notify you.  You will have 30 days to arrange return shipping to you.  After 30 days, if arrangements haven't been made, we will donate the item.
Shipping
  • We strive to offer quick shipping! Most orders are shipped out in 1 to 2 business days.  We only through the United States Post Office. 
  • Once shipped, you will receive tracking info via email and should arrive within 1-3 business days. Occasionally with large orders, shipping may be slightly delayed.
  • Please feel free to contact us with any further shipping questions via text to: 470-241-6599
  • Free Shipping on US orders over $75 (Subtotal amount - before shipping, taxes, and after applied discounts) *international does not apply
  • Once our shipping department packages your order, you will receive a confirmation via email that it has been processed.
  • If your order total is in excess of $200, we will automatically apply a signature requirement. This means you will have to be present and sign for the package upon delivery, or else the package with not be delivered. If you do not want a signature requirement placed on your order, email us at katie@thelilypadshop.com or leave us a note on the cart page before placing your order.  NOTE: If you decline the signature requirement, you are agreeing to take responsibility for the package if it is stolen or lost upon delivery.
  • During our Sales ~ we do not offer free shipping.  All sales are final. Please allow a few extra days of shipping time due to volume.
  • We do not offer combined shipping during our sales.
  • Undeliverables: If a package is returned to us, we will initiate contact with you to verify the address on file. We will not resend the package until correspondence is received. Additional shipping costs will incur.